Please read these Terms and Conditions carefully before placing an order or using our custom item services. These Terms and Conditions govern your relationship with our custom item business and outline your rights and responsibilities.

Acceptance of Terms
By accessing our website, placing an order, or using our services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our services.

Orders and Payments
2.1. Placing an Order: You may place an order for custom items through our website or by contacting our customer service team. By placing an order, you confirm that all the information you provide is accurate, and you have the necessary rights to use any logos, designs, or images you submit for customization.
2.2. Pricing and Payment: The prices for our custom items will be displayed on our website or communicated to you by our customer service team. You agree to pay the specified amount for your order, including any applicable taxes and shipping fees. We accept payment through approved methods indicated on our website.

Customization and Artwork
3.1. Artwork Submissions: When submitting artwork, logos, or designs for customization, you must ensure that you have the legal right to use, reproduce, or modify the submitted content. You are solely responsible for any copyright infringement or unauthorized use claims arising from the use of such content.
3.2. Review and Approval: Prior to production, we will provide you with a proof or sample of the design for your approval. It is your responsibility to carefully review and confirm that the artwork, colors, sizes, and other details are accurate. Once you provide approval, changes may not be possible, and we will not be held liable for any discrepancies thereafter.

Shipping and Delivery
4.1. Delivery Time: We will make reasonable efforts to deliver your custom items within the estimated timeframe provided to you. However, delivery times are approximate and may be subject to delays beyond our control.
4.2. Shipping Address: You must provide an accurate shipping address at the time of placing the order. We will not be responsible for any delays or losses resulting from an incorrect or incomplete address provided by you.

Returns and Refunds
5.1. Defective or Damaged Products: If you receive custom items that are defective, damaged, or significantly different from the approved proof, please contact our customer service team within seven (7) days of receiving the order. We may require photographic evidence to evaluate the issue and, at our discretion, offer a replacement or refund.
5.2. Non-Defective Products: As our custom items are made-to-order, we do not accept returns or provide refunds for non-defective products. Please ensure that you carefully review and approve the design proof before placing an order.

Intellectual Property Rights
All intellectual property rights associated with our custom items, including designs, logos, and branding, belong to our business. You are prohibited from reproducing, modifying, distributing, or using any of our intellectual property without our explicit written consent.

Limitation of Liability
To the extent permitted by applicable law, our custom item business and its employees, contractors, or affiliates will not be liable for any direct, indirect, incidental, consequential, or special damages arising from the use of our services, even if we have been advised of the possibility of such damages.

Modification of Terms
We reserve the right to modify these Terms and Conditions at any time. The updated version will be effective upon posting on our website. It is your responsibility to review these terms periodically for any changes.

Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the jurisdiction where our business is registered, without regard to its conflict of law provisions.

By using our custom item services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you have any questions or concerns, please contact our customer service team before proceeding with your order.